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Message: is a service of Acrobat Telecom Inc., based in Toronto, Canada and will be referred to as “Atalk” in this agreement. Atalk objective is to provide the highest quality telephone and internet services at the best prices available. The use of services is expressly conditioned on your acceptance of all terms and conditions stated herein and any other place on our website. The Terms and Conditons are designed to protect the security, integrity, reliability, and privacy of both Atalk network and the products and services Atalk offers to its customers. Atalk reserves the right to modify this policy at any time, effective immediately upon posting of the modification. You are solely responsible for any and all acts and omissions that occur during or relating to your use of the service, and you agree not to engage in any unacceptable use of the service. DO NOT USE OUR SERVICES if you do not accept all the terms and conditions stated herein and at other places (including but not limited to: Frequently Asked Questions, Privacy Policy) on our website.

It is a federal offense to purchase any product or service by fraudulent means. You agree not to use our Service for an illegal purpose, violating any law, making annoying or offensive calls, or interfering with other Customers’ Service. You further agree not to resell, transfer, or share your service. By using our service, you represent that you are at least 18 years old. Persons who are at least 13 years of age but under the age of 18 may only use our service with legal parental or guardian consent and present. Accordingly, you agree that you are at least 18 years of age or older or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, representations and warranties set forth in the Terms and Condition;

The Terms contained herein apply to all the Services which you may subscribe from Atalk, including:

  • Long Distance calling Card
  • Pinless Service
  • Residential Home Phone
  • Business Phone and Hosted PBX
  • ABC
  • Residential or Business Internet Services…..


Description: VoIP services allow you to make or receive telephone calls over the Internet to or from the public switched telephone network. The nature of VoIP telephone calls, while appearing similar to traditional telephone calling services, create unique limitations and circumstances, and you acknowledge and agree that differences exist between traditional telephone service and VoIP telephone services, including the lack of traditional 9-1-1 emergency services.

9-1-1 service: Because of the unique nature of VoIP telephone calls, emergency calls to 9-1-1 through your VoIP service will be handled differently than traditional phone service. The following provisions describe the differences and limitations of 9-1-1 emergency calls, and you hereby acknowledge and understand the differences between traditional 9-1-1 service and VoIP calls with respect to 9-1-1 calls placed to emergency services from your account as described below.

Placing 9-1-1 calls: When you make a 9-1-1 emergency call, the VoIP service will attempt to automatically route your 9-1-1 call through a third-party service provider to the Public Safety Answering Point (“PSAP”) corresponding to your address of record on your account. However, due to the limitations of the VoIP telephone services, your 9-1-1 call may be routed to a different location than that which would be used for traditional 9-1-1 dialling. For example, your call may be forwarded to a third-party specialized call centre that handles emergency calls. This call centre is different from the PSAP that would answer a traditional 9-1-1 call which has automatically generated your address information, and consequently, you may be required to provide your name, address, and telephone number to the call centre.

How your information is provided: The VoIP service will attempt to automatically provide the PSAP dispatcher or emergency service operator with the name, address and telephone number associated with your account. However, for technical reasons, the dispatcher receiving the call may not be able to capture or retain your name, phone number or physical location. Therefore, when making a 9-1-1 emergency call, you must immediately inform the dispatcher of your location (or the location of the emergency, if different). If you are unable to speak, the dispatcher may not be able to locate you if your location information is not up to date.

Correctness of information: You are responsible for providing, maintaining, and updating correct contact information (including name, residential address and telephone number) with your account. You can update or verify your 9-1-1 address information at If you do not correctly identify the actual location where you are located, or if your account information has recently changed or has otherwise not been updated, 9-1-1 calls may be misdirected to an incorrect emergency response site.

Disconnections: You must not disconnect the 9-1-1 emergency call until told to do so by the dispatcher, as the dispatcher may not have your number or contact information. If you are inadvertently disconnected, you must call back immediately.

Connection time: For technical reasons, including network congestion, it is possible that a 9-1-1 emergency call will produce a busy signal or will take longer to connect when compared with traditional 9-1-1 calls.

9-1-1 calls may not function: For technical reasons, the functionality of 9-1-1 VoIP emergency calls may cease or be curtailed in various circumstances, including but not limited to:

Failure of service or your service access device – if your system access equipment fails or is not configured correctly, or if your VoIP service is not functioning correctly for any reason, including power outages, VoIP service outage, suspension or disconnection of your service due to billing issues, network or Internet congestion,or network or Internet outage in the event of a power, network or Internet outage; you may need to reset or reconfigure the system access equipment before being able to use the VoIP service, including for 9-1-1 emergency calls; and changing locations – if you move your system access equipment to a location other than that described in your account information or otherwise on record with Atalk.

Alternate services: If you are not comfortable with the limitations of 9-1-1 emergency calls, Acrobat Telecom recommends that you terminate the VoIP services or consider an alternate means for accessing traditional 9-1-1 emergency services.

Inform other users: You are responsible for notifying, and you agree to notify, any user or potential users of your VoIP services of the nature and limitations of 9-1-1 emergency calls on the VoIP services as described herein.

Limitations of Liability: We do not have any control over whether, or the manner in which, calls using our 9-1-1 Dialing service are answered or addressed by any local emergency response center. We disclaim all responsibility for the conduct of local emergency response centers and the national emergency calling center. We rely on third parties to assist us in routing 9-1-1 calls to local emergency response centers and to a national emergency calling center. We disclaim any and all liability or responsibility in the event such third party data used to route calls is incorrect or yields an erroneous result. Neither Atalk nor its officers or employees may be held liable for any claim, damage, or loss, and you hereby waive any and all such claims or causes of action, arising from or relating to our 9-1-1 Dialing service unless such claims or causes of action arose from our gross negligence, recklessness or willful misconduct. You shall defend, indemnify, and hold harmless Atalk, its officers, directors, employees, affiliates and agents and any other service provider who furnishes services to you in connection the Service, from any and all claims, losses, damages, fines, penalties, costs and expenses (including, without limitation, legal fees and expenses) by, or on behalf of, you or any third party relating to the absence, failure or outage of the Service, including 9-1-1 Dialing, incorrectly routed 9-1-1 Dialing calls, and/or the inability of any user of the Service to be able to use 9-1-1 Dialing or access emergency service personnel.

Other Terms and Conditions

What Uses are Prohibited:

Unacceptable use includes, but is not limited to, any of the following:

1. Posting, transmission, re-transmission, or storing material on or through any of Atalk’s products or services, if in the sole judgment of Atalk such posting, transmission, re-transmission or storage is: (a) in violation of any local, Provincial, federal, or non-Canadian law or regulation (including rights protected by copyright, trade secret, patent or other intellectual property or similar laws or regulations); (b) threatening or abusive; (c) obscene; (d) indecent; or (e) defamatory.

Each customer shall be responsible for determining what laws or regulations are applicable to his or her use of the products and services.

2. Installation or distribution of “pirated” or other software products that are not appropriately licensed for use by customer.

3. Resale of Atalk’s products and services without the express prior written consent of Atalk (unless you are an authorized wholesaler).

4. Deceptive marketing practices.

5. Actions that restrict or inhibit anyone- whether a customer of Atalk or otherwise- in his or her use or enjoyment of Atalk’s products and services, or that generate excessive network traffic through the use of automated or manual routines that are not related to ordinary personal or business use of Internet services.

6. Introduction of malicious programs into the Atalk network or servers or other products and services of Atalk (e.g., viruses, trojan horses and worms).

7. Causing or attempting to cause security breaches or disruptions of Internet communications. Examples of security breaches include but are not limited to accessing data of which the customer is not an intended recipient, or logging into a server or account that the customer is not expressly authorized to access. Examples of disruptions include but are not limited to port scans, flood pings, packet spoofing and forged routing information.

8. Executing any form of network monitoring that will intercept data not intended for the customer.

9. Circumventing user authentication or security of any host, network or account.

10. Interfering with or denying service to any user other than the customer’s host (e.g., denial of service attack).

11. Using any program/script/command, or sending messages of any kind, designed to interfere with, or to disable a user’s terminal session.

12. Failing to comply with Atalk’s procedures relating to the activities of customers on Atalk-owned facilities.

13. Furnishing false or incorrect data on the order form contract (electronic or paper) including fraudulent use of credit card numbers or attempting to circumvent or alter the processes or procedures to measure time, bandwidth utilization or other methods to document “use” of Atalk’s products or services.

14. Sending unsolicited mail messages, including the sending of “junk mail” or other advertising material to individuals who did not specifically request such material, who were not previous customers of the customer or with whom the customer does not have an existing business relationship (e.g., E-mail “spam”); or distributing, advertising or promoting software or services that have the primary purpose of encouraging or facilitating unsolicited commercial E-mail or spam.

15. Harassment, whether through language, frequency, or size of messages.

16. Unauthorized use or forging of mail header information.

17. Solicitations of mail or any other E-mail address other than that of the poster’s account or service, with the intent to harass or collect replies.

18. Creating or forwarding “chain letters” or other “pyramid schemes” of any type.

19. Use of unsolicited E-mail originating from within the Atalk network or networks of other Internet Service Providers on behalf of or to advertise any service hosted by Atalk or connected via the Atalk network.

20. Exporting, re-exporting, or permitting downloads of any content in violation of the export or import laws of the Canada or without all required approvals, licenses and exemptions.

No failure or delay in exercising or enforcing this policy shall constitute a waiver of the policy or of any other right or remedy. If any provision of this policy is deemed unenforceable due to law or change in law, such a provision shall be disregarded and the balance of the policy shall remain in effect.

Abusable Resources:

Upon notification of the existence of an abusable resource (e.g., open news server, unsecured mail relay, or smurf amplifier), the customer shall immediately take all necessary steps to avoid any further abuse of such resource. Any abuse of an open resource that occurs after the customer has received such notification shall be considered a violation of this policy and enforced as such.

Enforcement. Atalk may immediately suspend and/or terminate the customer’s service for violation of any provision of this policy upon verbal or written notice, which notice may be provided by voicemail or E-mail. Prior to suspension or termination, Atalk attempts to work with our customers to cure violations of this policy and ensure that there is no re-occurrence; however, Atalk reserves the right to suspend or terminate based on a first offense.

Electronic Communications Privacy Act Notice:

Atalk makes no guarantee of confidentiality or privacy of any information transmitted through or stored upon Atalk technology, and makes no guarantee that any other entity or group of users will be included or excluded from Atalk’s network. In addition, Atalk may periodically monitor transmissions over its network for maintenance, service quality assurance or any other purpose permitted by law.

The Customer is responsible for paying all charges, plus all applicable taxes thereon, for the Services subscribed from Atalk (these charges are subject to change from time to time at the sole discretion of Atalk without notice to the Customer), including for all calls: (i) made via the Customer’s telephones or telecommunications systems; (ii) made using any number or authorization access code assigned to the Customer; and (iii) which are charged to the Customer’s account. The Customer is responsible for the security of their authorization codes, and access to the Customer’s telephones and telecommunications systems. NSF and all refused payments shall incur a $25 administrative fee per occurrence. Credit card charge-backs will incur a $50 administration fee. Atalk reserves the right to charge a 30% administrative fee or $50; whichever is greater, for all accounts remitted to collections. Calls to Toll Free numbers will be billed at our North American long distance rate. Calls to mobile phones in some overseas destinations are billed at higher rates. Rates are listed on our website. Your rates may be different based on your package. If you have received equipment or software from Atalk for the purpose of providing you Atalk Services, (Home Phone, Internet, etc.) you will be billed for these devices. These are typically but not limited to modems, VoIP telephone adapters, routers, etc. that are reasonably required to provide you with the Services.

The Customer must pay for the charges of Services either by credit card by providing Atalk with the Customer’s credit card number upon subscribing for the Service or by Pre-Authorized cheque payment by providing Atalk with the appropriate banking information. The Customer authorizes Atalk to make such charges against such credit card or bank account to satisfy all charges for the Services. Atalk will charge the Customer’s credit card or bank account for charges for the Services in advance commencing on the date of activation of the Services (pro rata for the remaining days in such month) and thereafter, an amount equal to 1 month payment for all packages purchased by the Customer will be taken from the Customer’s credit card during the period from the first day of the month of service until the last day of the month of service, on a monthly basis or as stipulated by Atalk. Payment for Standard Services shall be made on the first day of each month for the Standard Services used in the preceding month. Atalk at its sole discretion may elect to change billing dates. Call increments may vary depending on destination and length of call. The Customer must bring payment inquiries and disputes to Atalk’s attention within 10 days after the charge for the Services have been paid or the Customer will be deemed to have accepted such charges as accurate in all respects. The Customer also agrees to make all payments by pre-authorized credit card payment with the card number given to Atalk during the activation process unless the Customer has enrolled for billing services in which case payment is due upon receipt of invoice.

Atalk reserves the right to examine the Customer’s credit record before activating the Services. Should Atalk at any time consider a prepaid credit deposit to be insufficient, a further credit deposit may be required before it provides, continues, or reinstates the Services to the Customer. Atalk will determine, at its discretion, how the Customer’s deposit or other security will be allocated to satisfy outstanding amounts owed by the Customer to Atalk. By subscribing to the Services, the Customer authorizes Atalk to investigate the Customer’s credit worthiness, exchange credit information with credit reporting agencies on an ongoing basis and agrees from time to time, to provide appropriate authorizations and financial information as Atalk may reasonably request for this purpose. All deposits or other prepayments made by the Customer in connection with the Services will earn no interest.

Atalk services that are on term contract will be subject to Early Cancellation Fee in case of early cancelation. Atalk’s has the Right to Refuse to Provide Services to customer in any of following cases:

(a) The Customer owes amounts to Atalk that are past due;

(b) The Customer does not provide a security deposit or satisfy alternate security measures when requested by Atalk;

(c) Atalk has terminated the Services to the Customer in the past; and

(d) Atalk does not provide the requested Services to the country(s) desired by the Customer.

Atalk may interrupt the Services to the Customer at any time for any duration of time, without any notice or liability, in order to install, inspect, repair, replace or to perform necessary maintenance on the telecommunications equipment, facilities or network, or for other technical reasons as may be required.

You may find the need to contact our Customer Service department. You agree to accept all costs associated with contacting our representatives. We do not accept collect calls. Atalk service is provided to the Customer on a best-efforts basis. The Customer acknowledges that Home Phone VoIP service requires high-speed Internet connectivity. Poor or lack of Internet connectivity, power failure, VoIP blocking, computer viruses and the like (Connectivity Issues) will cause service interruption and or failure of the service to function. It is the responsibility of the Customer to remedy these Connectivity Issues.

Atalk is not liable for:

(i) Any disruption or unavailability of the Services;

(ii) any act or omission of any third party (including any other local telephone company, any connecting carrier or underlying carrier or other provider of connections, facilities, or Services);

(iii) the Customer’s conduct, acts or omissions, or the operation or failure of the Customer’s equipment or facilities;

(iv) any event beyond the reasonable control of Atalk including acts of God, inclement weather including lightning, labour disputes, riots or civil disputes, war or armed conflict, any law, governmental order, decision or regulation, or order of any court of competent jurisdiction;

(v) its failure, for any reason, to activate the Services on the activation date Customer requested;

(vi) any charges by third parties including other telephone companies or wireless carriers for services they may have rendered in lieu of Atalk service.

Atalk acts as a reseller of various third party carriers and Customer accounts are the property of the respective carrier. The employees or agents of other carriers are not and shall not be deemed to be agents or employees of Atalk. There is no express or implied warranty or condition, whether of merchantability, fitness for a particular purpose, or otherwise, with respect to the Services. In subscribing for the Services, the Customer obtains no proprietary right or interest in, any particular facility, service, equipment, telephone number or code associated with the Services. The Customer agrees to indemnify and hold harmless Atalk against all claims, including fees and expenses of counsel, resulting from the Customer’s use (or the use by others with the Customer’s explicit or implicit consent) of the Services, the Customer’s codes, facilities or equipment, which cause direct or indirect damage or harm to another party or to the property of another.

Without incurring any liability whatsoever, Atalk may suspend or terminate any or all of the Services for any reason whatsoever, including, without limitation, where the Customer:

(i) Fails to pay an account that is past due, or Customer provides payment by cheque or credit card which is not honoured by Customer’s bank;

(ii) fails to provide interim payments when requested by Atalk;

(iii) Fails to provide or maintain a reasonable deposit or alternate security when requested to do so by Atalk;

(iv) fails to meet Atalk’s credit requirements, or becomes bankrupt or otherwise insolvent;

(v) fails to comply with the terms of a deferred payment or credit agreement with Atalk;

(vi) Violates any provision of these Terms;

(vii) uses or permits others to use the Services for a purpose or in a manner that is contrary to law; or for the purpose of making harassing, threatening, abusive, annoying or offensive calls;

(viii) Charges or allows others to charge any other person for the use of the Services without Atalk’s prior written agreement;

(ix) Harasses, threatens or otherwise acts unreasonably towards Atalk, its employees or agents, in relation to the Services;

(x) alters or otherwise interferes with Atalk’s facilities or equipment, or fails to replace or modify equipment or facilities which may harm, damage, interfere or pose a danger to others, the Services, or Atalk’s equipment, facilities or network;

(xi) Fails to provide payment for other accounts with Atalk, including amounts owed by the Customer as a guarantor for the account of another;

(xii) Uses or permits others to use the Services for resell;

(xiii) Abuses the network with excessive usage as may be determined by Atalk. Excessive usage shall be determined solely by Atalk

(xiv) Uses or permits others to use the service for commercial or business use.

(b) A suspension or termination will not affect the Customer’s obligation to pay any amounts owed to Atalk either during or after the suspension or termination. If termination occurs during a contract period, the Customer will be charged for all usage plus the contract obligations. Should reactivation of services be required, Atalk will levy a reconnection fee of $25.

(c) Where the Services are cancelled, either by the Customer or by Atalk as provided herein, and there is an undisputed credit balance on the Customer’s account, the Customer may require that it be refunded to the Customer and Atalk reserves the right to charge a reasonable processing fee in connection with issuing refunds.

All Atalk Contracts renew automatically upon their expiration for successive one year terms unless specifically advised otherwise by the Customer thirty days before automatic renewal on the activation anniversary date. The Customer is responsible for early cancellation fees (ECF) of their contract period. ECF shall be calculated by multiplying the number of months remaining on the contract by the monthly fees associated with the Services in the contract. The contract start date for VoIP services shall be the date the VoIP equipment is registered on the Atalk network and billing has commenced; for long distance users the date is from the date of subscription to Atalk. In order to prevent the Contract from renewing automatically; the Customer must call Atalk and request cancellation at least thirty days prior to the expiration date. Third party termination requests will not be accepted.

Customers enrolled in a month-to-month package shall only be liable for the charges used up to one month after their cancellation date. In addition the Customer will be responsible for all charges for the Standard Service incurred up to the effective cancellation date. The Customer must formally and personally request cancellation at least thirty days prior to the expiration date. Third party termination requests are not approved.

The Customer acknowledges that Atalk Services are provided on a best-efforts basis and lack of service or poor quality is not grounds for contract termination. Customer must allow Atalk reasonable time to diagnose and correct any problems that have been reported and documented by the customer to Atalk. If the problem cannot be corrected within thirty-days of the initial report by the Customer, the Customer may elect to terminate his contract without penalty or liability providing Atalk with written notice of his intent to cancel. Where Atalk has determined that the problem is not the fault of Atalk but rather with the Customer, his equipment, Internet, phone lines, connectivity and the like, then ECF shall apply.

You agree throughout the term of your Atalk Services, and provide Atalk with express consent herein to transfer your phone number to;

(a) Atalk’s preferred carrier partners and vendors as may be required from time-to-time without further consent by you,

(b) transfer your phone number to Atalk upon request by you,

(c) transfer your phone number from Atalk to an alternate carrier of your choosing upon request by you.

Calls to some countries may have higher rates due to international boundary and sovereignty disputes. Rates will be determined based on the area code being dialed and not the Country label. Without incurring liability, Atalk may at any time and without notice to the Customer change, modify or terminate the Services, in whole or in part (including the rates or charges). In the event of any such change or modification, the Customer will be responsible for paying all charges incurred for the use of the Services despite the change or modification, both before and after the date thereof.

Before you begin to use our services, you will be asked to register to become a member. To complete the registration, you will need to give us some information about yourself including but not limited to your name, Email address, zip code, postal code, age, and occupation. Atalk is collecting this information and we retain ownership of it. This Information is kept confidential. Your information is for the use of Atalk and its subsidiaries. It is not shared with any other third party. Atalk reserves the unilateral right to change, modify, increase, decrease, or add surcharges, connection fees as may be required from time to time.

Atalk may at its sole discretion promote Atalk services from time to time through a variety of media channels. This may include free services for a specific period of time (promotional period). After the promotional period the Customer will be billed for services automatically. The Customer must call Atalk Customer Service before the promotional period has elapsed and request to cancel future service. All cancellations must be verbal to Customer Service. With respect to free trial periods for customers on a contract term the free period is deemed a bonus period and added to the contract term.

Atalk’s residential plans and features are to be used for residential, non-commercial use only and by only the account holder and the residential family members, at the place of residence listed under the account holder. Residential family members include your immediate family who reside in your personal residence – e.g., spouse, domestic partner, parents and/or children. If your residential service plan allows you to use your service from other locations through a particular device or application, all use under that service plan is aggregated and must conform to normal residential or personal, non-commercial use. Because over 95% of Atalk residential unlimited calling plan customers use less than 3000 minutes per month and do not have any unusual usage patterns, a customer’s aggregate usage may be considered outside of normal and reasonable use if it exceeds 3000 minutes per month in combination with other factors that may adversely impact other Atalk customers or the Atalk network. All Atalk plans have maximum reasonable call duration of 60 Minutes per call, after which time the call will be disconnected. Unlimited plans are subject to an aggregated limit (outgoing, call forwarding, conferencing etc.) of all usage and features of 3000 minutes during each monthly billing cycle for inclusive calls. Incoming and Atalk to Atalk calls are excluded from this policy.

Atalk reserves the right to either suspend your Service and offer you an alternative call plan or terminate your Service if we determine, in our sole and absolute discretion, that your use of the Service or at any time was, inconsistent with normal residential average usage patterns of other Atalk customers. All usage minutes over 3000 minutes will be billed on a per minute basis based on the rates for the destination country being called. If we deem your use of our Services for commercial use, you will be required to pay our higher rates for Business Plans for all periods in which your use of the Service was inconsistent with normal residential use or the Reasonable Usage limits described herein.

Some Atalk services like Home Phone require equipment to be shipped (Telephone Adapter) from Atalk to the Customer for use with the service. A $20 fee applies to all installations by Atalk Technicians and the following terms apply to Equipment Returns where applicable:

(a) All equipment that must be returned to Atalk for any reason must be at the Customers’ expense. Atalk will not accept collect packages or pay to have packages picked up. All returned equipment must be returned to Atalk in perfect resalable condition in its original packaging. Equipment returned in less than perfect condition, will be charged for refurbishing.

(b) Replacement: If the equipment is deemed defective by Atalk, and new equipment is shipped to the Customer, the Customer is responsible at his own expense for the safe return of the defective unit to Atalk in good physical condition at the address indicated by Atalk representatives. All returned equipment must be accompanied with a note inside the packaging with the RA number (Return Authorization). Equipment without an RA will not be processed by Atalk.

(c) Cancellation: Upon cancellation of Atalk services, the Customer is responsible at his own expense for the safe return of the equipment to Atalk in re-sellable condition at the address indicated by Atalk representatives. All returned equipment must be accompanied with a note inside the packaging with the RA number (Return Authorization). If applicable, Atalk will issue the refund within six weeks from the equipment return date (Date in which the equipment arrived at the Atalk warehouse and a proof of delivery by signature can be established). Equipment without an RA will not be processed by Atalk.

(d) Fees: During a Promotional Trial period where equipment is required by the customer and Atalk has provided such equipment to be used with the service at no cost (Trial Equipment); Customer must return the Trial Equipment with an RA within 30 days after the expiration of the Promotional Period. After the Trial Period the customer is deemed to have accepted the Trial Equipment, and contract obligations; equipment returns will not be accepted by Atalk. Early cancellation or default of the contract by the Customer will result in ECF as listed herein. Atalk reserves the unilateral right to issue partial refunds when equipment is missing minor items such as cables, power supplies, manuals, packaging etc. Home Phone Pre-paid adaptors may only be returned for refund within 30 days from the date of purchase and must have less than 15 minutes of usage. Returns are subject to a $25 restocking fee. Unless an Extended Warranty is purchased, all equipment that you receive from Atalk carries a one (1) year manufacturer’s warranty. Extended Warranty coverage commences 30 days after purchase of the warranty.

If you were assigned a telephone number from Atalk, this number may at Atalk sole and absolute discretion and subject to applicable law be assigned to another Customer. Transferring phone numbers to Atalk (LNP) is possible only in Atalk serving territory. If you decide to transfer your existing phone number to Atalk from another telephone provider it is possible that your service will be interrupted in certain circumstances while the transfer is in process. To transfer any number to another company (Reverse LNP) you will incur an administration fee of $50 per number.

Atalk does not automatically provide directory listings. Directory listings may be available in select serving areas and by request only.

The Atalk customer service department is here to assist you and managers are on duty for escalations if you feel that your concerns have not been handled to your satisfaction. We also endeavor to record and archive phone calls for quality and training and in the event that you request a copy of any verbal agreements. Upon written request, we can provide you archived call recordings for dispute resolution. However in the event the dispute resolution is in Atalk’s favor, a $25 fee per recording will apply.

The Home Phone service may not be compatible with home security systems. You may be required to maintain a telephone connection through your local exchange carrier in order to use any alarm monitoring functions for any security system installed in your home or business. You are responsible for contacting the alarm monitoring company to test the compatibility of any alarm monitoring or security system with your Home Phone service. The Home Phone service can work with most fax machines, however due to various machine configurations, Internet connectivity and bandwidth fluctuations, faxing using your fax machine and your Home Phone service is provided on a best-efforts basis and Atalk assumes no liability whatsoever and provides no guarantee that faxing will work. Some countries block Voice over IP (VoIP) services and your Atalk Home Phone service may not work if your relocate it to a country that blocks VoIP service. Atalk assumes no liability due to blocked VoIP traffic. The Home Phone dial tone comes out of “line 1” and “line 2” on the back of the Telephone Adapter. In most cases you will connect a telephone to the back of the Telephone Adapter. You can also however connect the Telephone Adapter “line 1” or “line 2” to any available telephone jack in the home. This setup MIGHT work and is not supported by Atalk Technical Support department because of the many variables.

Atalk will match or beat any advertised long distance rate for like services. The Customer must contact Atalk to notify Atalk of the competitor rate and Atalk shall confirm such, prior to adjusting the Customer’s rate. The rate guarantee does not apply to pre-paid calling cards, bundled minute plans and select regions of the world including occupied territories and disputed lands.

These Terms are binding upon and shall ensure to the benefit of the parties and their respective successors, heirs, executors, administrators, personal representatives and permitted assigns; provided, however, that the Customer shall not assign or transfer its rights or obligations under these Terms without the prior written consent of Atalk. Notices shall be in writing and delivered by e-mail to e-mail address provided by the customer or registered mail to the last address provided by the Customer.

If any part of these Terms shall be invalid or not enforceable under applicable law, such part shall be ineffective to the extent of such invalidity or unenforceable part only, without in any way affecting the remaining parts of these Terms. These Terms and the rights and obligations of the parties hereunder shall be governed by, and construed in accordance with, the laws of the province of Ontario, and the federal laws of Canada applicable in such province. These Terms set forth the entire agreement between the parties with respect to the subject matter hereof and supersede and replace all previous discussions, negotiations and agreements.

The Customer confirms that it wishes to have these Terms written in English only.

*All offers are for limited time. Dry Loop and modem charges not included. IPTV powered by VMedia.

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