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I Can't decide what Internet Package to choose?

Choosing the right High-Speed Internet speed that would fit your needs without overpaying has became a hard choice for many customers. We at Atalk.ca realize this and would like to help you make the best decision based on your needs. Here are some basic information which might help you make a better decision: Web browsing, checking Emails, or checking occasional photos would consume 1-2 Mbps. Basic movie streaming, watching videos on YouTube, from your laptop or home computer would consume 2.5-3 Mbps. Streaming HD videos [Netflix, Hulu] or downloading music videos, would consume roughly 6 Mbps. Customers interested in online gaming, or ones with need to upload a lot of documents, videos, or photos online, should pay attention to the upload speed as well. Atalk.ca offers upgraded upload speed on all ADSL Internets at extra charge. It is important to keep in mind the rough estimated usages listed above are per Device basis. In todays homes with Laptops, tablets, smart phones, Smart TVs and so on, you will have to take the usage of all those in account.

What can I do with High Speed Internet with download speeds of 6Mbps to 10 Mbps

Internet speeds in this rage are considered good middle ground for most customers. If you plan on watching movies online, through IP TV, movie streaming sites or YouTube, this will be the minimum connection for you to start with. But if the number of connections increase, kids playing online games, dad watching a HD movie and mom listening to video, then there might be trouble with connections at times.

What can I do with High Speed Internet with download speeds of 15 Mbps?

With a small increase in rate, the speeds in this speed tier are considerably higher. A sharp increase in the speed at which sites load or movies are downloaded can be noticed. Surfing and watching HD movies while kids playing online games would result in less troubles or disruptions.

What can I do with High Speed Internet with download speeds of 25 Mbps to 50 Mbps

Best fit for busy families with teens or young adults, or simply adults with a lot of Internet activities. Multiple HD videos and other applications can run simultaneously with a good fast experience without delays.

How do I call without entering a PIN?

Our service can be accessed from any phone number without entering the PIN by registering your own numbers for our free Pinless Dialing service.

Do you offer speed dial?

Yes, we offer a Speed Dial service for up to 5 phone numbers. Add the desired phone numbers in your account and you will be able to call your family and friends just by entering one digit.

How do I contact Customer Support?

Please visit our contact page for our email address and phone number.

Will you share my personal information with 3rd parties?

No. Atalk values your privacy and will not share your personal information with any third party.

How can I modify my personal information?

Login to your account with username and password. Once logged in you will have the option to change all your customer information. Click on My Information, edit your details and click Save.

How do I change my password?

You can change the password on the customer information page in your account. Login to your account, click on My Information, change your password and click save. Click on “Forgot password” in the upper right hand corner of our website and enter the username for your account on the next page. Password will be sent to the email address we have on file. If you cannot remember your username, please contact us.

How do I pay?

Atalk accepts credit card payments using Visa, Mastercard and PayPal.

Where can I see a list with all the rates?

Click on Rates in the navigation bar. You will see the lowest rate for each individual country.

What is a Toll Free access number?

A toll free access number is a special telephone number.

What is a Local access number?

A local access number is a regular phone number that you can call in order to get access to our network.

How do I call an international number?

In order to make international calls you have to add credit to your account and dial one of our access numbers. Then enter the destination number in one of these formats: From USA and Canada: Dial 011 + Country Code + Phone Number.

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